Frequently Asked Questions

Everything you need to know about shopping with USN Online Store.

How long does shipping take and what are the costs?

We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping is free on all orders over $75 within the continental US; otherwise, a flat rate applies based on your location.

What is your return and exchange policy?

We want you to love your fit. If you are not satisfied, you can return or exchange unworn items with original tags attached within 30 days of delivery. Please use our online portal to generate a prepaid return label.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. Since fit can vary by style, we also provide 'True to Size' indicators based on customer feedback to help you make the best choice.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I track my order once it has been placed?

Yes! Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

How do I care for my USN apparel items?

To ensure longevity, we recommend washing most garments in cold water with similar colors and hanging them to dry. Specific care instructions can be found on the inner label of each garment.